Pissed off over a little IT help; qualifications not in English

Posted by: apaquette0225 Thu, Apr 9, 2009
Posted in category Bad Day, Big Business, People

Ok, to say the least I am a little peeved.   I am sitting on my laptop trying to do my homework and my wireless connection continues to get lost.  I have had this problem since I have started using my computer; my sister in law has tried to help me diagnose the problem with no avail.  I just finally had enough; the computer is brand new as is the router and this should just not be happening.  This is more of an inconvenience than anything, but my laptop is now my primary use for all of my schooling and everything that I do.  So I broke down finally and called the dreaded 1800 number that the website had listed so that I could possibly get some help over the phone to clarify my problem once and for all.  Of course I was connected to a computer technician that did not speak English.  I believe that I was routed somewhere in India where the technician actually expected that I would be able to understand what he was trying to tell me.  Trying really hard not to seem like an idiot as I continued to ask him what he just said, and I’m sorry I didn’t understand you, it was difficult to communicate with him to say the least.  He was very polite even though he seemed a little upset when I did not understand the letters, numbers or directions that he was giving me.  I most likely seemed upset about the same thing.  I got through it, and hopefully have solved my problem, but that is yet to be seen.  I guess I will know as I work on my homework til late in this evening if it really has worked or if there is some other problem I know nothing about.

This brings me to the reason why I am so pissed off.  I believe that everyone has the right to work, and everyone has the right to have a piece of the “American Dream”, I commend people who have struggled to come to this country and work and learn a new language while they continue to better themselves.  I DO NOT however, like that fact that when you call for customer service in the United States you are patched through to some other country and talking to people who do not speak English, but seem to be getting all of the jobs that people actually living in America should get.  So why is our country going to shit?  It’s because everyone but Americans are living the American Dream.  Right now we are all worried about the economy and where we are going to get jobs.  We can all read from a manual that tells us what to do.  Why are we shipping all of our call center jobs out of the country, because it’s cheaper?  This is the problem.  We are not going to be able to afford to live in this country anymore because there are no jobs here to help us live.  We need to keep jobs in America and stop sending them overseas to pay those people 2 dollars a day to do what we should be getting more for.  Funny how it’s cheaper for the companies to send all the jobs overseas and yet our rates continue to rise.  Who’s getting hosed here except us all the way around.

This just reminded me of a commercial that I saw the other day; it was a jimmy john’s sub commercial.  Mind you, I love jimmy johns subs, and that’s why I paid attention to the commercial.  But this commercial may sum it all up in a nutshell for the American people.  In this commercial, which was all in a foreign language, which I think was Japanese, there were Japanese men sitting in a board room discussing a “plan” that one of the workers were proposing.  Not one word in the commercial was in English, but you got the just of the commercial just by the way things were going.  In this commercial the “head” of the board was not a happy camper and not really liking the ideas being proposed.  So the man that was proposing the new plan orders subs for everyone from Jimmy John’s which were the only words in English.  The subs came and all the men were happy.  This part wasn’t the saddest part of the commercial.  In the end the commercial actually said “Jimmy Johns’” and something to the affect of them being America’s best subs, or something along those lines.  So, we have America’s best subs in commercials about another country and two words in the whole commercial were in English, huh, what does that say about our businesses in America?  This is not the way to make sure America survives, and I am sick and tired of it.  There are things that can be done, the question is are any of the companies gonna have the balls to do the right thing??? How about hire American, we could start there.

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